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Zbus FAQ — answers to all your questions
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All your Zbus questions answered in one place — registration, deposits, withdrawals, bonuses, live betting, or the app. Simple explanations, fast solutions.

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Regarding which Need help?

Find answers to your questions in the categories below

Registration & Account

Everything you need to know about registering on Zbus, account verification, changing your password, and identity confirmation.

Deposits & Payments

Learn about deposit methods, limits, and processing times for mobile banking, online banking, and e-wallets.

Withdrawals & Cash Out

Information on how to withdraw quickly, processing times, minimum amounts, and KYC verification.

Bonuses & Promotions

Find out how to claim and use the welcome bonus, cashback, free bets, and other special offers.

Mobile App

Everything you need to know about downloading, installing, and updating the Zbus app, and getting the best mobile betting experience.

Security & Privacy

Questions and answers on account security, two-factor authentication, data privacy, and responsible gaming.

Table of Contents

Can't find the answer? Contact our support team.

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Account & Registration

On Zbus Register All you need to register is an active mobile number or email address and a strong password. No documents are required for initial registration. However, KYC verification (National ID or passport) must be completed before making a withdrawal. The entire process takes just 3–5 minutes.

No. Under zbus policy, each person is only allowed One account Only one account may be opened. Multiple accounts are strictly prohibited. If detected, all accounts may be permanently suspended and balances forfeited.

Login Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Verify your identity with the OTP and set a new password. The whole process takes under 2 minutes.

Go to the "Identity Verification" section in Account Settings. Upload photos of the front and back of your National ID or passport. Verification is typically completed within 24 hours. Once verified, your withdrawal limit increases and all features are unlocked.

Zbus only 18 years of age or older years of age and above. You confirm compliance with the age requirement at the time of registration. Age is verified during KYC. Any account identified as belonging to a minor will be suspended immediately.
Deposit

In the account Login log in, then from the dashboard Deposit Go to the section and choose your preferred payment method — mobile banking, online banking, or e-wallet. Enter the amount and follow the instructions. If successful, your balance is updated instantly.

The minimum deposit on Zbus varies by payment method. Generally, mobile banking and e-wallets start from a minimum of BDT 200. Online banking may require a higher minimum. For the latest limits, Deposit Page See details.

Mobile banking and e-wallet deposits are typically Instantly Funds are credited within 1–5 minutes. Online banking may take a little longer. If more than 15 minutes have passed, contact support with a screenshot of the transaction.

Zbus does not charge any deposit fees. However, your payment provider (mobile banking or bank) may apply their own transaction charges. Please check with your payment provider for details.
Withdraw

Log in to your account, Withdraw Go to the section, choose a payment method, and enter the amount. Having your KYC verified speeds up the process. Withdrawal requests are typically processed within 15 minutes to 24 hours of submission.

KYC (Know Your Customer) verification is mandatory to protect your account and funds. It ensures that only the rightful account owner can make withdrawals. Once KYC Once complete, all future withdrawals will be processed faster. The entire process is fully confidential.

Withdrawals are faster on regular business days. If yours takes longer than 24 hours:
  • Confirm that KYC verification has been completed.
  • Keep a screenshot of your application.
  • Contact our support team via Live Chat for a quick resolution.

The minimum withdrawal amount varies by payment method — typically starting from BDT 500. The maximum daily withdrawal limit depends on your account level and VIP tier. VIP members enjoy higher limits. For more details, Withdrawal Page See details.
Bonuses & Promotions

New Register After registration, your welcome bonus will be automatically credited to your account upon your first deposit. The bonus amount and terms may vary depending on the current offer. To view the latest offer, Promotions Page Visit now.

You must wager a specified amount before withdrawing a bonus — this is the wagering requirement. Example: a BDT 1,000 bonus with a 10x wagering requirement means you need to place BDT 10,000 in bets. Each bonus has its own terms. For details, On the Promotions page is provided.

You can find your referral code or link in your account. When a friend or acquaintance registers and deposits using your code or link, you will receive a bonus. The referred friend will also receive a special welcome offer.
Betting & Games

Zbus offers betting on cricket, football, tennis, badminton, basketball, volleyball, e-sports, and much more. Both live match and pre-match options are available. Casino games include slots, Live Casino, roulette, baccarat, and many other titles.

Pre-Match Betting: Place your bet before the match starts. Odds are fixed.
Live Betting: Place bets in real time while a match is in progress. Odds shift every moment, and Live Betting is more thrilling because you can read the flow of the game before making your decision.

Bets that have already been placed generally cannot be cancelled or changed. However, some bet types offer a Cash Out feature that allows you to claim partial or full winnings before the match ends. This applies to eligible bets only.
Mobile App

The Zbus app is available on both Android and iOS platforms. App Page or On the Download Page Click the download link for your device. To install the APK file on Android, you will need to allow installation from "Unknown Sources" in your settings.

No. zbus uses a single account across both the app and website. You can log in with the same credentials on either platform, and your balance, betting history, and bonuses all stay in sync.

Log in to the app once with your mobile number and password. Then go to App Settings → Security → Biometric Login to enable fingerprint or Face ID. From then on, you can access your account with a single touch — no password needed.
VIP Program

Regular betting on Zbus automatically earns you VIP points. As your points accumulate, you can advance through Bronze, Silver, Gold, Platinum, and Diamond tiers. Each tier unlocks exclusive perks, higher bonuses, and personalized service. For more details On the VIP page See details.

Benefits available to VIP members:
  • Higher weekly and monthly cashback
  • Special Birthday Bonus
  • Faster withdrawal processing
  • Personal Account Manager
  • Higher deposit and withdrawal limits
  • Access to exclusive events and tournaments
Security & Privacy

Yes. zbus uses the latest SSL Encryption keeps all data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy Read.

Go to Account Settings → Security → Two-Factor Authentication to enable it. You can choose between SMS or an Authenticator app. Once enabled, you will need to enter an OTP every time you log in, keeping your account significantly more secure.

Change your password immediately and notify Zbus support. Use the option in Account Settings to log out of all devices. Enable two-factor authentication if you have not already done so.

From Account Settings → Responsible Gaming, you can set deposit limits, session time limits, and a cooling-off period. Reducing limits takes effect immediately; increasing them requires a 7-day waiting period. For more information, Responsible Gaming Page See details.
Still have questions? Our 24/7 live chat support is available in English. Contact us directly for any issue — no question is too small.
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